Welcome to Hatod. These Terms and Conditions ("Terms") govern your access to and use of the Hatod mobile application and website (the "Platform"), operated by Hatod ("we," "us," or "our"). By creating an account or using the Platform, you agree to be bound by these Terms.
1. Definitions
- "Buyer" — A registered user who places orders for delivery, papalit, pahatod, or marketplace purchases.
- "Seller" — A registered user or business that lists products or food items for sale on the Platform.
- "Rider" — A registered user who accepts and fulfills delivery requests.
- "Provider" — A local service area manager who oversees operations, approves sellers and riders, and manages a designated geographic area.
- "Service Area" — A geographic zone managed by a Provider, within which Hatod services operate.
- "Papalit" — A service where a Rider purchases items on behalf of a Buyer from a specified store.
- "Pahatod" — A courier/delivery service where a Rider picks up a package from one location and delivers it to another.
- "Marketplace" — A feature allowing users to buy and sell items within their community, with optional rider delivery.
2. Eligibility
- You must be at least 18 years old to create an account and use the Platform.
- Riders must hold a valid driver's license (if operating a motorized vehicle) and must be approved by their local Provider.
- Sellers must be approved by their local Provider before their store becomes visible to Buyers.
- You must provide accurate and truthful information during registration and keep your account information up to date.
3. Account Registration and Verification
- You are responsible for maintaining the security of your account credentials. Do not share your password with others.
- Unverified Accounts: Accounts without a verified government ID are subject to a per-order spending limit (default: PHP 300). This limit is set by your local Provider and may vary by service area.
- Verified Accounts: Upload a valid Philippine government-issued ID to remove order limits. Verification is subject to approval by Hatod or your local Provider.
- We reserve the right to suspend or terminate accounts that provide false information or fail identity verification.
4. Services
4.1 Store Orders
Buyers may browse menus from approved Sellers, place orders, and have items delivered by a Rider. Prices displayed are set by the Seller. Hatod is not responsible for the quality, accuracy, or availability of menu items — the Seller is solely responsible for the products they offer.
4.2 Papalit Service
Buyers submit a shopping list, a designated store, and a budget. A Rider purchases the items and delivers them. The Buyer is responsible for providing a sufficient budget. If items are unavailable or the budget is insufficient, the Rider will contact the Buyer. Hatod and the Rider are not liable for price differences, item substitutions, or unavailability.
4.3 Pahatod Service
Buyers schedule a package pickup and delivery between two locations. The Buyer is responsible for accurately describing the package contents. Prohibited items include illegal substances, hazardous materials, firearms, explosives, and live animals. Hatod reserves the right to refuse or cancel deliveries of prohibited items.
4.4 Marketplace
Users may list items for sale and purchase items from other users within their service area. Sellers are responsible for the accuracy of their listings and the quality of items sold. Hatod acts as a platform facilitator and is not a party to marketplace transactions. Prohibited marketplace items include counterfeit goods, stolen property, weapons, controlled substances, and any items illegal under Philippine law.
5. Pricing, Fees, and Payment
5.1 Buyer Fees
- Product Prices: Set by Sellers and displayed on the Platform. Hatod does not control or guarantee pricing.
- Delivery Fees: Calculated based on distance and vehicle type (motorcycle, bicycle, or tricycle). Base rates and per-kilometer charges are set by the Provider for each service area. The total delivery fee is displayed before order confirmation.
- Service Fee: A small service fee may be added to each order to support platform operations. The exact amount is displayed at checkout before you confirm your order.
- Papalit Budget: For papalit orders, the Buyer provides a budget for purchases. Any unspent budget is returned by the Rider upon delivery. The delivery fee and service fee are separate from the item budget.
5.2 Seller Commission
- Hatod charges Sellers a commission on each completed store order. The commission rate is set by the platform and may vary by service area or promotional period.
- The commission is calculated as a percentage of the order subtotal (product prices only, excluding delivery fees and service fees).
- Current commission rates are communicated to Sellers upon registration and are visible in the Seller dashboard within the app.
- Hatod reserves the right to adjust commission rates with at least 30 days' written notice to affected Sellers.
- Promotional periods with reduced or zero commission may be offered at Hatod's discretion (e.g., during a Seller's first months on the platform).
5.3 Payment Method and Settlement
- Cash on Delivery (COD): All transactions are currently paid via COD. The Buyer pays the Rider directly upon delivery. The Rider is responsible for collecting the correct total amount (product cost + delivery fee + service fee).
- Rider Remittance: After each delivery, the Rider retains the delivery fee as earnings. The remaining collected amount (product cost + service fee) must be remitted according to the settlement process managed by the local Provider.
- Seller Payouts: Sellers receive payment for their orders minus the applicable commission. Settlement schedules and methods are coordinated by the local Provider.
- Provider Settlement: Providers are responsible for facilitating the collection and distribution of funds between Riders, Sellers, and Hatod within their service area, in accordance with Hatod's operational guidelines.
- Future Payment Methods: Hatod may introduce additional payment methods (e.g., e-wallets, online banking) in the future. Users will be notified of new payment options as they become available.
6. Order Cancellation
- Before Rider Assignment: Buyers may cancel orders at no charge before a Rider accepts the order.
- After Rider Assignment: Cancellations after a Rider has been assigned may be subject to a cancellation fee, especially if the Rider has already started traveling or purchased items (papalit).
- Seller Cancellation: Sellers may cancel orders if items are unavailable. The Buyer will be notified immediately.
- Rider Cancellation: Riders may cancel accepted orders in limited circumstances. Frequent cancellations may result in account penalties.
- Hatod reserves the right to cancel any order due to safety concerns, suspected fraud, or violation of these Terms.
7. Rider Responsibilities
- Riders are independent service providers, not employees of Hatod.
- Riders must comply with all applicable traffic laws and local regulations.
- Riders must maintain their vehicle in safe operating condition.
- Riders operating motorcycles must hold a valid driver's license and vehicle registration.
- Riders must handle all orders and packages with reasonable care.
- Riders must accurately collect and remit payments for COD orders.
- Riders must operate only within their approved service area and vehicle radius.
8. Seller Responsibilities
- Sellers must ensure all listed products are accurately described, properly priced, and available for order during stated operating hours.
- Food sellers must comply with all applicable food safety and sanitation regulations.
- Sellers must prepare orders promptly and notify Hatod of any delays or issues.
- Sellers are solely responsible for the quality and safety of their products.
- Sellers must maintain valid business permits where required by local law.
9. Provider Responsibilities
- Providers manage operations within their designated service area.
- Providers are responsible for vetting and approving Sellers and Riders in their area.
- Providers set local delivery rates within guidelines established by Hatod.
- Providers must ensure fair and consistent enforcement of platform rules within their area.
10. Prohibited Conduct
The following actions are strictly prohibited on the Platform:
- Creating fake accounts or providing false information.
- Using the Platform for illegal activities or transactions.
- Harassing, threatening, or abusing other users (Buyers, Sellers, Riders, or Providers).
- Manipulating pricing, ratings, or order data.
- Circumventing order limits or verification requirements.
- Listing prohibited items on the marketplace.
- Using the Platform to deliver prohibited or illegal items.
- Interfering with the operation of the Platform or other users' accounts.
- Soliciting transactions outside the Platform to avoid fees.
Violation of these rules may result in immediate account suspension or permanent ban.
11. Limitation of Liability
- Hatod operates as a technology platform that connects Buyers, Sellers, and Riders. We are not a delivery company, food establishment, or retailer.
- Hatod is not responsible for the quality, safety, legality, or accuracy of products sold by Sellers.
- Hatod is not liable for damage, loss, or theft of items during delivery, except where caused by gross negligence.
- Hatod is not responsible for delays caused by weather, traffic, seller preparation time, or other factors beyond our control.
- Hatod is not liable for disputes between Buyers and Sellers, or between Buyers and Riders. We will assist in mediating disputes in good faith but make no guarantees of resolution.
- To the maximum extent permitted by Philippine law, Hatod's total liability for any claim arising from use of the Platform shall not exceed the fees paid by the user in the preceding 3 months.
12. Disputes and Resolution
- Order Issues: If you receive incorrect, damaged, or missing items, report the issue through the app within 24 hours of delivery. We will work with the Seller and Rider to resolve the issue.
- Marketplace Disputes: Disputes between marketplace buyers and sellers should first be resolved between the parties. Hatod may assist in mediation but is not obligated to resolve marketplace disputes.
- Formal Complaints: Unresolved complaints may be escalated to Hatod support at support@hatodph.com.
- Governing Law: These Terms are governed by the laws of the Republic of the Philippines. Any legal disputes shall be resolved in the appropriate courts of the Philippines.
13. Intellectual Property
The Hatod name, logo, app design, and all related content are the intellectual property of Hatod. You may not copy, modify, distribute, or create derivative works from our Platform or branding without prior written consent. User-generated content (store listings, marketplace posts, reviews) remains the property of the user, but by posting it on Hatod, you grant us a non-exclusive license to display and use it within the Platform.
14. Account Suspension and Termination
- We may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or conduct that harms other users or the Platform.
- You may delete your account at any time through the app or by contacting support. Upon deletion, your data will be handled in accordance with our Privacy Policy.
- Outstanding obligations (unpaid orders, pending deliveries) must be settled before account closure.
15. Modifications to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Platform after changes constitutes acceptance of the revised Terms. We will notify you of significant changes through the app or email.
16. Contact Us
If you have questions about these Terms and Conditions, contact us at: